At GreekU, it's our goal to make sure you are 100 percent satisfied with every order. That's why we're so upfront about all our policies and procedures. If you ever have a question about our shipping methods, customization options, security policies or other matters, we're here to help and provide straightforward, simple answers to your inquiries. On this FAQ page, you'll find quick answers to some of the most common customer questions. This lets you get the answers you need quickly so you don't have to delay your order.
In addition to information about our company and our privacy policies, you can also get help ordering your products by checking out this page. We'll walk you through everything from our production times to our shipping fees to make sure you know exactly what to expect when you order from us. If you ever have questions that aren't answered here, you can always contact our customer service team for more information.
ORDERING HELP
What is your production time?
Most production times are listed on each individual product. If you have a specific in hands need, please contact customer service.
Remember, production time is not shipping time! We still need to ship the item to you and that takes time. If you are in a rush, we suggest you choose an upgraded shipping option at checkout.
We ship all orders together complete. So, if you choose a 24 hour rush item and an item that takes 2 weeks to produce, you are going to be unhappy when your rush item is held up. Please make two orders if you need something faster with the benefit of our low standard shipping price.
A production day is an actual business day and not a weekend day. Any order placed after 1 pm CST will count as the next business day.
If you have questions or are up against a tight deadline, please contact us BEFORE you place your order regarding exact time lines.
Even items that are not personalized, may need to be ordered, so contact us first if you are needing something right away.
We are offering RUSH service on many of our gift items. What this means is that what typically may take 7 - 10 business days to arrive at our facility, will now be rushed shipped to us to cut your waiting time in half.
Production times and delivery times are not guaranteed. If we fail to meet your deadline, we will be happy to credit you back the rush fees.
What are your shipping fees?
GreekU is proud to offer several shipping options to all of our customers:
Super Saver Shipping is only $7.95: This option will enable GreekU to ship your order in our traditional best way, where we choose the most appropriate means (postal, UPS, etc.) to get the package to you within a normal time-frame. Upon COMPLETED PRODUCTION, your package will typically arrive within 5 days with our Standard option.
2 & 3 Day Shipping: This option requires us to get the package in-hand to you, the customer, within 2-3 days upon COMPLETED PRODUCTION (not counting weekends). In other words, once we complete the order (whether standard production or RUSH), we then will choose the appropriate shipping means to have your order to you within 2-3 days. Premium prices will vary based on size of order and shipping destination. You may check the amount for your order by choosing premium and pressing apply within the shopping cart. The next page will provide your Premium shipping costs.
2 day $19.99 super saver shipping option: This option requires us to get the package in-hand to you, the customer, within 2 days upon COMPLETED PRODUCTION (not counting weekends). In other words, once we complete the order (whether standard production or RUSH), we then will choose the appropriate shipping means to have your order to you within 2 days.
Overnight Shipping: This option requires us to get the package in-hand to you, the customer, within 1 working day upon COMPLETED PRODUCTION. In other words, once we complete the order (whether standard production or RUSH), we then will overnight your order to have it to you on the next business day (not including weekends or holidays) . Overnight prices will vary based on size of order and shipping destination. You may check the amount for your order by choosing overnight and pressing apply within the shopping cart. The cart will update and provide your Overnight shipping costs.
Can I cancel my order?
To provide you with the fastest service possible, once an order is in production, it cannot be cancelled. All orders are custom-made based on the customer's instructions at the time of ordering and as such, the customer is responsible for any costs incurred by GreekU up to the point of cancellation. If we can cancel your individual order there will be a 25% processing/re-stocking fee charged for doing so.
Order Acceptance?
The receipt of an email order confirmation does not constitute acceptance of an order. The email order confirmation confirms that our system has received your order. We reserve the right to correct any rare pricing errors or other errors on our website, to limit the order quantity for any item, and to refuse service to any customer and cancel any order at any time. Verification of information may be required prior to the acceptance of any order. In the rare cases of a pricing error, we will contact you prior to fulfilling your order.
Returns
If you have received a defective or incorrect item, we will ask for pictures of the issue and/or request that you return the item for inspection. In these cases, we will remake or repair the item for you at no additional charge. If you encounter a defective or incorrect item issue, please contact our customer service team at smile@inarush.com along with your order ID number, picture of the issue, and current shipping address. Our team will be in touch to determine the next steps once we receive your request.
If you’re dissatisfied with your purchase or made a mistake with your order, you may initiate a return request within fifteen (15) days from the date you receive your order. You have the option to A) return your order for a one-time-use 100% store credit (excluding shipping + rush fees) OR B) return your order for a 50% refund (excluding shipping + rush fees) to your original payment method (excluding shipping + rush fees). Please note, you are responsible for shipping and handling fees for your return and Express Design Group cannot be liable for lost in-bound packages. Shipping charges cannot be refunded. We do not offer exchanges, but you can return and apply your store credit or 50% refund toward a new purchase of the desired item(s) at your convenience. Valid on orders up to $100.00.
To initiate a return, please look up your order below. Once your return request is received, our team will be in touch with an RMA and instructions for your return or appropriate next steps.
For all returns, your preference (returning for 100% store credit (excluding shipping + rush fees) or 50% refund (excluding shipping + rush fees) will be processed as soon as the order is confirmed to be delivered to our warehouse. Our fulfillment department will process returns within 1-3 business days upon receipt.
What if I ordered the wrong size?
Since we custom make most of our merchandise to order returns are generally not accepted and we are only able to accept returns on defective merchandise or mistakes we have made and in those cases a corrected replacement is sent out. You must notify us in writing within 7 days of merchandise receipt and a Return Authorization must be given.
Product Substitutions?
Occasionally, due to Manufacturers Greek logos and designs forever changing, we reserve the right to substitute similar merchandise of equal or greater value.
What is an address correction charge?
Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc.) will incur a $20.00 charge for ground packages if correction is made after package has shipped. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.
This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.
Undelivered Package?
Our carrier attempted to deliver your package but unfortunately, the address provided to us was incorrect. It was missing an apt #, street #, house #, wrong city, wrong zip code, wrong state, etc. Maybe you sent it to the school mailbox address but your hometown city and state. If your address is not 100% correct you will not get your package.
The package will be returned to us once and we will contact you once the package has been returned back to us.
We will resend your order out once we get the complete address, however, reshipment fees apply + any additional fees (typically, what you paid for shipping on your original order). It is important that we receive the proper address in order to ensure that the package is delivered in a timely matter. Please be sure to make sure your address is correct on all future orders to avoid this problem. No refunds will be issued for packages that are unauthorized upon arrival.
What is your profanity statement?
Express Design Inc. has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane, portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Express Design Inc. production.
What makes material Profane According to the FCC, Profane Language includes those words that are so highly offensive that their mere utterance in the context presented may, in legal terms, amount to a nuisance In its Golden Globe Awards Order http://www.fcc.gov/eb/Orders/2004/FCC-04-43A1.html the FCC warned broadcasters that, depending on the context, it would consider the F-word and those words (or variants thereof) that are as highly offensive as the F-word to be Profane Language Express Design Inc. agrees with this definition.
If a word or image is considered questionable upon receiving your order, our customer service office will contact you to discuss options PRIOR to production.
Selling of Intellectual Property
Buyer acknowledges and agrees that he/she is purchasing paraphernalia and other goods (collectively Goods) that bears Alpha Kappa Alpha Sorority, Inc. (Sorority) logos, copyrights and trademarks for a member of the Sorority. Buyer understands that a non-member is not supposed to own or possess such items, and agrees that Sorority retains all rights and ownership in the underlying Goods that bear Sorority logos, copyrights and trademarks. Thus, such Goods may not be resold by Buyer directly, on-line via a third-party (including but not limited to ebay.com, amazon.com, etsy.com, etc.) or by any other means. Any attempt to do so will result in the forfeiture of the Buyer’s right to possess the Goods, the immediate vesting of the Sorority’s right to possess the Goods, and the subsequent surrender of the Goods to the Sorority.
Buyer acknowledges and agrees that although he/she may purchase paraphernalia and other goods (collectively Good) bearing Omega Psi Phi Fraternity, Inc. (OPPF) logos, copyrights and trademarks, that OPPF retains all inherent rights and ownership in the Good and thus they may not be resold or offered for bid on-line or by any other means. Any attempt to do so will result in the forfeiture of the right to possess the Good, automatically empowers OPPF to have the item removed from sell or as a item for bid, and must be immediately surrendered to OPPF.
We apologize, but we are unable to sell Zeta Phi Beta Merchandise. We are sad about it, but we are not licensed to sell their merchandise.
We apologize, but we are unable to sell Delta Sigma Theta Merchandise. We are sad about it, but we are not licensed to sell their merchandise.
What is your privacy policy?
GreekU is hosted by Shopify. Shopify hosts the store pages, ordering system, and the order data. Shopify automatically collects order information but may only use this information in the aggregate. If you accessed this store through Shopify Shopping, Shopify also automatically collects information about your shopping experience. Please see the Shopify Privacy Policy for more information about how Shopify! uses this information.
We will never sell, trade, or rent any customer or gift recipient e-mail address or personal information to any third party. Nor will we share this information with any third party except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to certain reputable third party vendors but these statistics will not include any identifying personal information. We may disclose personal information in the event that if we are required by law however. Accordingly, you authorize us to disclose any and all information about you to law enforcement or other governmental official as we deem necessary or appropriate with any investigation of fraud, intellectual property infringements, piracy, or other unlawful activity that is illegal and that may expose us to legal liability.
Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.
The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.
Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can contact us to unsubscribe and we will remove your name and e-mail address from any future mailings. A page of our site is forwarded to the specified e-mail recipient only when you use the Refer-a-Friend feature on our site.
GreekU does use cookies to track customer movement on our site and Shopify! uses cookies to facilitate the checkout process. Please see the Shopify Privacy Policy. You may still make purchases at our site if you have set your browser to disable cookies but functionality may be limited.
General: GreekU.com strives to ensure that its services are accessible to people with disabilities. GreekU.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on GreekU.com: GreekU.com makes available the Accessible Accessibility Widget that is powered by a dedicated accessibility server. The software allows GreekU.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).
Enabling the Accessibility Menu: The GreekU.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Disclaimer: GreekU.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Despite our efforts to make all pages and content on GreekU.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You: If you are experiencing difficulty with any content on GreekU.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
Contact Us: If you wish to report an accessibility issue, have any questions or need assistance, please contact GreekU.com Customer Support as follows:
Email: smile@inarush.com Phone: (618) 539-9998
If any legal issues arise from the use of this site and / or the purchase of any product from this site, you agree that any matters of such that lead to the contacting of legal assistance and / or court, will be resolved in St. Clair County, Illinois, United States of America.
What is your mailing address?
Express Design Group, Inc./ GreekU
6 Commerce Drive
Freeburg, IL 62243
